GLBX Privacy Policy

This privacy policy explains how GLBX (hereinafter referred to as "we") collects, uses, stores, discloses, and protects your personal information when you use our mobile application (hereinafter referred to as "this App"). This App offers daily necessities and blind boxes containing daily necessities for sale. We operate within Pakistan and comply with relevant Pakistani laws and regulations, including but not limited to the Pakistan Electronic Crimes Act 2016 and related data protection principles.

By accessing or using this App, you acknowledge that you have read, understood, and agree to the terms of this privacy policy.

1. Information We Collect

We may collect the following types of personal information from you:

1.1 Information You Voluntarily Provide

• Account Registration Information: When you create an account, we may collect your full name, phone number, password, and shipping address.

• Payment Information: To process your orders, we may collect your credit/debit card details, bank account information, or other payment method details (please note that we may use third-party payment processors who will handle this information in accordance with their own privacy policies).

• Communication Information: When you contact our customer service, we may collect information related to your inquiry, including any messages or attachments you send.

• Review and Feedback Information: If you provide reviews, ratings, or feedback on our products or services, we may collect such content along with your username.

• Avatar Information: We will collect and store avatar images you upload by taking photos with the camera or selecting from the album for account display purposes.

1.2 Automatically Collected Information

• Device Information: We may collect information about the device you use to access the App, including device model, operating system, unique device identifiers, IP address, network information, and mobile network details.

• Usage Information: We automatically collect information about your activities on the App, such as the products you view, search for, or purchase, the pages you visit, the time and duration of your visits, and your interaction with our features (e.g., adding items to cart, participating in blind box activities).

• Location Information: With your consent, we may collect your approximate location to provide location-based services such as showing nearby delivery options (you can disable this at any time through your device settings).

• Camera and Album Information: With your consent, we will obtain your camera permission for uploading avatars, sending pictures during customer service communication, and scanning codes; we will obtain your album permission for uploading avatars and saving shared posters to the local device. You can modify the above permission settings through device settings at any time. Disabling permissions may affect the normal use of related functions.

2. How We Use Your Information

We use your personal information for the following purposes:

• To create and manage your account on this App.

• To process and fulfill your orders, including payment processing, packaging, shipping, and delivery of daily necessities and blind boxes.

• To provide customer support and respond to your inquiries, complaints, or requests, including receiving picture information you send through camera and album functions.

• To communicate with you about your orders, account updates, promotional activities, and other relevant information (you can opt out of promotional communications as described in Section 7).

• To implement functions such as avatar upload, code scanning, and saving of shared posters, so as to enhance your user experience.

• To personalize your experience on this App, such as showing you recommended products and blind boxes based on your browsing and purchase history.

• To improve our App, products, and services, including conducting market research and analyzing user behavior.

• To detect, prevent, and address fraud, security issues, and other illegal activities.

• To comply with applicable laws, regulations, and legal obligations.

3. Sharing and Disclosure of Your Information

We do not sell your personal information to third parties. However, we may share your information with the following parties for the purposes outlined in this privacy policy:

• Service Providers: We may share your information with third-party service providers who assist us in operating this App, processing payments (e.g., banks, payment gateways), delivering orders (e.g., logistics companies), and providing other services. These service providers are obligated to protect your information and use it only for the purposes for which we disclose it to them.

• Legal Authorities: We may disclose your information if required to do so by law, court order, or government regulation, or if we believe such disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.

• Business Transfers: In the event of a merger, acquisition, sale of assets, or other business transaction, your personal information may be transferred as part of the transaction, provided that the receiving party agrees to protect your information in accordance with this privacy policy.

4. Your Rights

Regarding your personal information, you have the following rights:

• Right of Access: You have the right to access the personal information we collect about you. You can view your account information by logging into your account on this App.

• Right of Correction: If you believe that the information we hold about you is inaccurate, you can request to correct it by updating your account details or contacting us as described in Section 8.

• Right of Deletion: You can contact us to request the deletion of your personal information, subject to certain legal obligations (e.g., we may need to retain information for tax or record-keeping purposes).

• Right to Withdraw Consent: You can withdraw your consent to our collection, use, or disclosure of your information at any time (e.g., by disabling location services, camera, or album permissions). However, this may affect your ability to use certain functions of this App.

• Right to Deactivate Account: You can contact us to deactivate your account. After deactivation, we will delete your personal information in accordance with our data retention policy.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

• Implementing technical and organizational security measures such as encryption, firewalls, and access controls.

• Restricting access to your information to authorized personnel who need it to perform their duties.

• Regularly reviewing and updating our security policies and procedures.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee the absolute security of your information.

6. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law. When your information is no longer needed, we will securely delete or anonymize it.

7. Marketing Communications

We may send you promotional communications about our products, services, and special offers. You can opt out of receiving these communications by following the unsubscribe instructions in the communication or by adjusting your notification settings in this App.

8. Changes to This Privacy Policy

We may update this privacy policy from time to time. When we do, we will revise the "Last Updated" date at the top of this policy. For material changes, we will notify you by posting the updated policy on this App or sending you a notification. Your continued use of this App after the effective date of the updated policy constitutes your acceptance of the changes.

9. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or your personal information, please contact us at:

Office No. 1411-1414, 14th Floor, Islamabad Stock Exchange Towers, Blue Area, Islamabad

Last Updated: 2025/07/10